Store Info ✨
Welcome to the store! In this page you will find all about La Merry Marie shipping and returns policy, plus at the end of the page you may find answers to a few common questions regarding our store policies.
Hope you find what you are looking for here! Thank you so much!
Shipping
At La Merry Marie, we’re proud to share our love for happy stationery with customers all over the world 🌸
We partner with CTT Portugal to deliver our products safely and efficiently, ensuring a piece of Portugal arrives right at your doorstep!
Shipping Details
Orders within Portugal typically arrive in 2-4 business days after dispatch.
Shipping times vary by location, with delivery in Europe typically taking:
7-14 business days
10-20 business days
Please note: International delivery times can vary depending on customs clearance.
✨ If you are ordering during the Christmas holiday season (November - December) please allow for an extra 2 weeks of shipping. We can’t guarantee that orders purchased after the 14th of December will be received by Christmas day.
Shipping Costs
Shipping costs are calculated at checkout and vary based on your location and order weight. We aim to keep fees low while ensuring a smooth delivery experience.
Please note: You may be responsible for additional customs duties delivery.
Shipping FAQ
When will my order be shipped?
Your order will be shipped as soon as possible, typically within 1 to 7 days.
As soon as your order is in the mail, you’ll receive a confirmation email with all the details 🌸
How do I track my order?
Once your order is dispatched, we’ll send you a tracking link via email. Use this link to follow your package’s journey with CTT. ♡
What if my package is delayed?
While we strive for timely delivery, unexpected delays can occasionally occur, especially with international orders. If your package has not arrived within the estimated timeframe, please contact us at lamerrymarie@gmail.com, and we’ll be happy to assist you.
Do you ship to my country?
We deliver worldwide! Simply add items to your cart, proceed to checkout, and select your country to confirm shipping availability.
What happens if my package gets lost or damaged?
We take every precaution to ensure your items arrive safely. If your package gets lost or arrives damaged, please contact us within 2 days of delivery at lamerrymarie@gmail.com. We’ll work to resolve the issue promptly.
Returns
Unfortunately, we don’t accept returns or exchanges at the moment.
*If your order arrives damaged please don't hesitate to contact us at lamerrymarie@gmail.com and I will be happy to assist you.
*If you would like to cancel your order, please contact us at lamerrymarie@gmail.com within 24 hours to guarantee the cancellation.
*If the request is done past 24 hours from the order placement we won’t be able to proceed with the cancelation.
At La Merry Marie, we hope you love every item you receive 🌸
FAQ
Do you offer gift wrapping or personalised notes?
Yes! We’d love to make your purchase extra special. If you’d like gift wrapping or a personalised note included with your order, please add your request to the order notes at checkout or contact us directly at lamerrymarie@gmail.com.
I haven’t received a confirmation email or shipping notification.
First, please check your spam or junk folder, as confirmation emails occasionally end up there.
If you still don’t see it, feel free to contact us at lamerrymarie@gmail.com, and we’ll happily confirm your order details.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us at lamerrymarie@gmail.com as soon as possible. We can make changes as long as your order hasn’t been shipped.
The item I wanted is sold out. Will it be restocked?
Popular items are usually restocked within 1 month. If an item doesn’t sell as expected, we may not restock it.
If you’re interested in a specific product, reach out to us at lamerrymarie@gmail.com, and we’ll let you know about any future availability ✨
Can I request a custom product or commission?
Yes, we’re open to custom commissions! If you’re interested, please contact us at lamerrymarie@gmail.com to discuss availability and project details.
You’re also welcome to suggest any designs you’d love to see as stickers, prints, etc. - if enough people ask, we’ll try to make it happen 🌿
Do you offer discounts for bulk orders?
For bulk or wholesale inquiries, please reach out to us at lamerrymarie@gmail.com with the specifics of your request. We’re happy to discuss possible discounts and availability. ♡
I have additional questions.
Don’t hesitate to reach out to us at lamerrymarie@gmail.com with any other questions or concerns. We’re always happy to help 🌸